Returns Policy

At Coffee Hush, we strive to provide products that you fall in love with every time you brew. But, we understand that sometimes things just don’t work out. If you would like to return all or part of your order, please reach out to our Guest Experience team (Contact Page). Items purchased online or in cafes can only be returned through the mail.

Can I return coffee products?

Coffee is perishable and our whole beans are roasted to order, so we’re unable to accept returns on coffee.

You will have to pay for all actual shipping fees to and from your location though, which can actually make up more than the cost of the product itself. We recommend that you don’t purchase anything that you might want to return.

Note: “Free Shipping” isn’t actually free, you’ll be refunded your order minus the actual shipping fees..

Undeliverable Orders

If your order is undeliverable due to an incorrect address you provided, incorrect email address, or your failure to pick-up if the package can not be delivered to your location, your order will be refunded (less the cost of shipping both ways) after we receive the shipment back at our location.

If the order is for coffee, which is fresh roasted and can not be re-sold, you will not be refunded.

Refunds can only be issued via the original payment method – credit card or Paypal. There is a 60 day technological limit on refunds, after which point we are blocked from issuing refunds. Any pending orders or refunds can only be issued as store credit after this period.

Problems with incorrect product on an order, or damage, must be reported within 7 days of the courier’s indicated delivery date, regardless of whether you picked up on that date or not.

Our employees are valued and we guarantee a hostility-free workplace. They are given the autonomy to cancel or refuse customer orders who are rude or hostile, at their own discretion. Remember to be respectful and patient when contacting us via phone or email and we will reciprocate the courtesy and do our best to resolve any issues.